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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Chet Pietryka

March 23, 2026

4  out of  5
rating by Chet Pietryka
"Everything was handled ib a timely fashion. Price r competitave"
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Sharion Williams-Davis

March 14, 2026

5  out of  5
rating by Sharion Williams-Davis
"I'm glad to hear the praise of Ric & his team. However, the only time we hear from his office via text is to pay our bill but never help finding ways of lowering it. Thank you for the Christmas card, but if you have a minute to see if ANY discounts you may have skipped or overlooked that may apply to us, and apply them would be awesome. Thank you Rick, Ashley, Brittany, Nate & staff. G'ville."
We responded:
"Thank you for sharing your feedback. It's great to know you appreciate the team's efforts and the Christmas card. We understand the importance of finding ways to help manage your insurance costs. We'll make it a priority to review your account for any potential discounts or savings opportunities. Your satisfaction is important to us, and we're here to assist you with any questions or concerns you might have."
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virgilio capote

March 11, 2026

5  out of  5
rating by virgilio capote
"Very professional, communicative, and a very competitive price. Dropped the over cost of my car insurance and even added additional services. Very happy with Sam Newhart being my rep."
We responded:
"Thank you for sharing your positive experience. It's great to hear that Sam Newhart was able to assist you effectively and provide a competitive price while adding valuable services. Your satisfaction is important to us, and we're glad to have met your expectations."
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Carol Stoner

March 3, 2026

5  out of  5
rating by Carol Stoner
"Brad helped me with an auto policy. He was very professional and knowledgeable of all services State Farm offers. I am a new very happy customer! Thank you Brad!"
We responded:
"Thank you for sharing your experience, Carol. It's wonderful to hear that Brad was able to assist you with your auto policy and that you found his professionalism and knowledge helpful. We're delighted to have you as a new customer and appreciate your kind words."
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Xanthe Akey

December 10, 2025

1  out of  5
rating by Xanthe Akey
"My first experience with State Farm was at this agency with Sam, and unfortunately, it was very disappointing. Sam was extremely pushy and aggressive, calling and texting daily while I was shopping around. Although he offered the lowest premium and I decided to go with him, things quickly went downhill. Two months later, I noticed inaccurate billing. When I called Sam, he was standoffish and said he would email me. The email stated that, due to an underwriting decision, my rates had doubled. This happened because Sam failed to include previously disclosed information when submitting my policy to underwriting. I emailed Sam several times requesting a call back but never received a response. Then, two days later, I received a letter from the DMV stating my license would be suspended for lack of insurance. After calling the DMV, I learned State Farm had not submitted the legally required paperwork within the 10-day period after policy inception. Frustrated and unable to get help from Sam, I contacted another State Farm agency in town—Tish Olesky’s office. Lisa immediately corrected everything and even lowered my premium by nearly $300 per month while keeping the same coverages Sam had quoted. I still have never heard back from Sam, but I’m so glad I made the switch! My Mom and brother are switching as well."
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Mark Head

December 4, 2025

5  out of  5
rating by Mark Head
"Best price around and easy to deal with"
We responded:
"Thank you, Mark, for sharing your positive experience with us. We're delighted to hear that you found our prices competitive and appreciated the ease of working with our team. Your feedback is invaluable, and we're committed to maintaining the high standards that earned your trust."
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Tre Blakeney

October 16, 2025

5  out of  5
rating by Tre Blakeney
"Great experience"
We responded:
"Thank you, Tre, for sharing your positive experience with us. We're delighted to hear that you had a great experience. Your feedback is greatly appreciated and motivates us to continue providing excellent service. If there's anything else we can assist you with, feel free to let us know."
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Kate Mathis

October 15, 2025

5  out of  5
rating by Kate Mathis
"Always very quick at responding nothing has ever been a hassle can’t complain working with him and his team has been a pleasure."
We responded:
"Thank you, Kate, for sharing your positive experience. It's great to hear that our team's responsiveness and service have met your expectations. We appreciate your feedback and look forward to continuing to assist you with your insurance needs."
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Jose Santiago

October 14, 2025

5  out of  5
rating by Jose Santiago
"They always take care of me with a good service during all this years."
We responded:
"Thank you, Jose, for sharing your positive experience with us. It's wonderful to hear that you've consistently received good service over the years. Your feedback is greatly appreciated, and we're committed to continuing to provide the support you need."
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Linda Nolen

October 13, 2025

5  out of  5
rating by Linda Nolen
"I spoke to Sam and he was amazing! Made everything so easy and quick and we actually are saving $250.00 a month from what we have been paying for exact coverage. My daughter and son have now changed to them also!"
We responded:
"Thank you for sharing your experience with us. It's wonderful to hear that Sam was able to assist you so effectively and help you save on your coverage. We're delighted that your daughter and son have also chosen us for their insurance needs. Your feedback is greatly appreciated, and we're here to help whenever you need us."
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kenneth freeman

September 17, 2025

5  out of  5
rating by kenneth freeman
"Fair rates. Prompt service or help. Call if its time to check your rate. I did, and it saved me a pile of $"
We responded:
"Thank you, Kenneth! We’re so glad we could help you save money and provide the prompt service you deserve. We truly appreciate your recommendation and are always here when it’s time to review your coverage!"
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Lisa Dudley

September 16, 2025

5  out of  5
rating by Lisa Dudley
"Very easy to change my camper insurance from NY to Florida."
We responded:
"Thank you, Lisa! We’re so glad we could make switching your camper insurance from NY to Florida quick and easy. We appreciate your trust and look forward to helping with any of your future insurance needs!"
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Donny J

September 12, 2025

5  out of  5
rating by Donny J
"Has not let me down yet always responds to my questions and for road side assistance when I needed them for full coverage is not bad at all."
We responded:
"Thank you for the review!"
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Albert M

August 12, 2025

5  out of  5
rating by Albert M
"Love this office! I have all of my insurance with them - auto, home and life! The front office lady is the best!"
We responded:
"Thank you so much for your kind words and for trusting us with your auto, home, and life insurance needs!"
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Scarlett

August 12, 2025

5  out of  5
rating by Scarlett
"Fantastic customer service! Very knowledgeable staff - answered all of my questions and pointed me in the right direction!"
We responded:
"Thank you, Scarlett, for sharing your positive experience with us! We're delighted to hear that our team was able to provide you with the knowledgeable service you deserve and help guide you in the right direction."
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Teresa Kountz

August 11, 2025

5  out of  5
rating by Teresa Kountz
"Very much on top of their game and very polite and easy to work with."
We responded:
" It's great to hear that you found our team polite and easy to work with. Your support is truly appreciated, Teresa!"
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Janet Chamberlain

August 7, 2025

5  out of  5
rating by Janet Chamberlain
"My experience with State Farm has been fantastic!"
We responded:
"Thank you, Janet, for sharing your positive experience with us! If there's anything else we can do for you, please let us know."
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Elmano De Carvalho

July 29, 2025

5  out of  5
rating by Elmano De Carvalho
"Great service and product. Recommend"
We responded:
"Thank you, Elmano, for sharing your positive experience. It's wonderful to hear that you are satisfied with our service and products. Your recommendation means a lot to us, and we're glad to have met your expectations. If there's anything else we can assist you with, feel free to let us know."
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ledanial Clinefelter

July 21, 2025

5  out of  5
rating by ledanial Clinefelter
"I’ve been with State Farm for over forty years and with Ric Hanson for over ten I found their pricing competitive and their service above the rest. Lee Clinefelter"
We responded:
"Thank you, Lee, for your loyalty and for sharing your experience. It's wonderful to hear that you've found our pricing competitive and our service exceptional over the years. Your satisfaction is incredibly important to us, and we're grateful to have you as part of our family."
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Debra Wood

July 16, 2025

5  out of  5
rating by Debra Wood
"Awesome company"
We responded:
"Thank you, Debra, for your wonderful feedback! We're delighted to hear that you had such a positive experience with our company. Your satisfaction is our top priority, and we appreciate your support. If you ever need assistance or have any questions, feel free to reach out."
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Denver Boyd

July 15, 2025

2  out of  5
rating by Denver Boyd
"Not for Me"
We responded:
"Thanks for taking the time to leave a review. While we didn’t have much interaction, we were glad to help with your request to transfer to a closer office. If something didn’t meet your expectations, we always appreciate the opportunity to address it directly. Sometimes it’s just not the right fit, but if there’s any feedback you’d like to share to help us improve for future customers, we’d love to hear it."
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Anthony Williams

July 9, 2025

5  out of  5
rating by Anthony Williams
"The agency is really easy to get in contact with and they respond promptly"
We responded:
"Thank you, Anthony, for sharing your positive experience with our agency. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
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sanjay shirali

June 27, 2025

5  out of  5
rating by sanjay shirali
"Great service. Sam is fantastic and always helpful!! Sanjay"
We responded:
"Thank you for the review. Brittney brings great value to our policyholders and we are glad she was able to help."
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MisticEve

June 26, 2025

5  out of  5
rating by MisticEve
"All Pro. Best rates in Gainesville!"
We responded:
"Thank you for sharing your experience! We're delighted to hear that you found our rates to be the best in Gainesville. Your feedback is greatly appreciated, and we're here to assist you with any of your insurance needs."
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Jean M Clark

June 23, 2025

5  out of  5
rating by Jean M Clark
"Rick and his team has helped me through MVA and anything related to my car insurance. It helps me knowing they are only a phone call away!"
We responded:
"Thank you, Jean, for sharing your experience. It's great to hear that Rick and the team have been able to assist you with your car insurance needs. Knowing that you feel supported and can easily reach out to us is important. We appreciate your feedback and look forward to continuing to serve you."