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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Teresa Kountz

August 11, 2025

5  out of  5
rating by Teresa Kountz
"Very much on top of their game and very polite and easy to work with."
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Janet Chamberlain

August 7, 2025

5  out of  5
rating by Janet Chamberlain
"My experience with State Farm has been fantastic!"
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Sharion Williams-Davis

August 6, 2025

5  out of  5
rating by Sharion Williams-Davis
"I'm glad to hear the praise of Ric & his team. However, the only time we hear from his office via text is to pay our bill but never help finding ways of lowering it. Thank you for the Christmas card, but if you have a minute to see if ANY discounts you may have skipped or overlooked that may apply to us, and apply them would be awesome. Thank you Rick, Ashley, Brittany, Nate & staff. G'ville."
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Elmano De Carvalho

July 29, 2025

5  out of  5
rating by Elmano De Carvalho
"Great service and product. Recommend"
We responded:
"Thank you, Elmano, for sharing your positive experience. It's wonderful to hear that you are satisfied with our service and products. Your recommendation means a lot to us, and we're glad to have met your expectations. If there's anything else we can assist you with, feel free to let us know."
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ledanial Clinefelter

July 21, 2025

5  out of  5
rating by ledanial Clinefelter
"I’ve been with State Farm for over forty years and with Ric Hanson for over ten I found their pricing competitive and their service above the rest. Lee Clinefelter"
We responded:
"Thank you, Lee, for your loyalty and for sharing your experience. It's wonderful to hear that you've found our pricing competitive and our service exceptional over the years. Your satisfaction is incredibly important to us, and we're grateful to have you as part of our family."
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Debra Wood

July 16, 2025

5  out of  5
rating by Debra Wood
"Awesome company"
We responded:
"Thank you, Debra, for your wonderful feedback! We're delighted to hear that you had such a positive experience with our company. Your satisfaction is our top priority, and we appreciate your support. If you ever need assistance or have any questions, feel free to reach out."
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Denver Boyd

July 15, 2025

2  out of  5
rating by Denver Boyd
"Not for Me"
We responded:
"Thanks for taking the time to leave a review. While we didn’t have much interaction, we were glad to help with your request to transfer to a closer office. If something didn’t meet your expectations, we always appreciate the opportunity to address it directly. Sometimes it’s just not the right fit, but if there’s any feedback you’d like to share to help us improve for future customers, we’d love to hear it."
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Anthony Williams

July 9, 2025

5  out of  5
rating by Anthony Williams
"The agency is really easy to get in contact with and they respond promptly"
We responded:
"Thank you, Anthony, for sharing your positive experience with our agency. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
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sanjay shirali

June 27, 2025

5  out of  5
rating by sanjay shirali
"Great service. Sam is fantastic and always helpful!! Sanjay"
We responded:
"Thank you for the review. Brittney brings great value to our policyholders and we are glad she was able to help."
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MisticEve

June 26, 2025

5  out of  5
rating by MisticEve
"All Pro. Best rates in Gainesville!"
We responded:
"Thank you for sharing your experience! We're delighted to hear that you found our rates to be the best in Gainesville. Your feedback is greatly appreciated, and we're here to assist you with any of your insurance needs."
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Jean M Clark

June 23, 2025

5  out of  5
rating by Jean M Clark
"Rick and his team has helped me through MVA and anything related to my car insurance. It helps me knowing they are only a phone call away!"
We responded:
"Thank you, Jean, for sharing your experience. It's great to hear that Rick and the team have been able to assist you with your car insurance needs. Knowing that you feel supported and can easily reach out to us is important. We appreciate your feedback and look forward to continuing to serve you."
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grace riddle

June 17, 2025

5  out of  5
rating by grace riddle
"Great customer service"
We responded:
"Thank you, Grace, for your wonderful feedback! We're delighted to hear that you had a great experience with our customer service. Your satisfaction is our top priority, and we appreciate your support. If there's anything else we can assist you with, please feel free to let us know."
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Denise Feiber

June 6, 2025

5  out of  5
rating by Denise Feiber
"Ric’s agency and staff are always responsive and have been for the many years we’ve been customers."
We responded:
"Thank you, Denise, for sharing your positive experience with Ric Hansen State Farm. I'm glad to hear we've met your expectations over the years. Your feedback is greatly appreciated!"
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Bruce Troll

April 18, 2025

5  out of  5
rating by Bruce Troll
"Ric Hansen state farm is a great office and there are always there to help you out! Highly recommend them. We have been with Ric for 20years now . He is a solid man !"
We responded:
"Thanks Bruce, we appreciate the review and look forward to continuing to serve your insurance needs!"
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Jason Sutherland

March 24, 2025

5  out of  5
rating by Jason Sutherland
"I just wanted to say thank you to Ashley for great customer service and super knowledgeable and helpful thought out the process. Would give more stars if possible thank you."
We responded:
"Thank you, Jason, for sharing your positive experience with Ashley. We're glad to hear that she provided you with great customer service and was helpful throughout the process. Your feedback is greatly appreciated, and we're glad to know you had such a positive experience."
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Darnell Ross

March 24, 2025

5  out of  5
rating by Darnell Ross
"Thanks for the great customer Ashley. 10 out of 10."
We responded:
"Thank you, Darnell, for your kind words and 5-star rating. It's great to hear that Ashley provided you with such excellent service. Your feedback is greatly appreciated!"
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Valerie Corn

March 21, 2025

5  out of  5
rating by Valerie Corn
"Ashley was very knowledgeable, helpful and friendly. 10/10"
We responded:
"Thank you, Valerie, for sharing your 5-star review. We're so glad Ashley could provide you with knowledgeable, helpful, and friendly service. It's awesome to know you had such a positive experience."
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Sherrye Rac

March 19, 2025

5  out of  5
rating by Sherrye Rac
"Thank you Ashley for your excellent customer service. Looking forward to working with you in the future!"
We responded:
"Thank you, Sherrye, for sharing your positive experience with Ashley! We look forward to continuing to work with you in the future!"
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Dale Herban

March 19, 2025

5  out of  5
rating by Dale Herban
"The customer service is great, thanks Ashley!!"
We responded:
"Thank you, John, for your positive feedback for Ashley! It's great to hear that she provided you with excellent customer service. Your satisfaction is very important to us, and we appreciate you taking the time to share your experience."
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Derrick Voyles

March 19, 2025

5  out of  5
rating by Derrick Voyles
"Ashley was the greatest, very helpful and responsive."
We responded:
"Thank you, Derrick, for sharing your experience with us. It's awesome to hear that Ashley was very helpful and responsive during your interaction. We appreciate your feedback and are glad to know you had a positive experience. Your satisfaction is important to us, and we look forward to continuing to meet your insurance needs."
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Joseph Rac

March 19, 2025

5  out of  5
rating by Joseph Rac
"Thanks for the great customer service Ashley!"
We responded:
"Thank you, Joseph, for your kind words and 5-star rating. We're glad to hear that Ashley provided you with great customer service. Your feedback is greatly appreciated!"
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Beverly Meirick

March 18, 2025

1  out of  5
rating by Beverly Meirick
"Unfortunately Ric I'm not going to give you a very good review. Back in November I sent you an email regarding our policy for our Villa in OTOW. YOU NEVER RESPONDED. Not very good customer service"
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Cindy Polewaski

March 18, 2025

4  out of  5
rating by Cindy Polewaski
"My agent Sammy is always prompt and professional. My advise is to always research and ask ? Especially where coverage and liability claims are involved. State Farm is a big boy in the insurance industry. And pays it's claims."
We responded:
"Thank you, Cindy, for sharing your feedback. It's great to hear that Sam has been prompt and professional in assisting you. Your advice on researching and asking questions is valuable, especially when it comes to understanding coverage and liability claims. We appreciate your trust in Ric Hansen State Farm and are committed to providing reliable service. If you have any further questions or need assistance, feel free to reach out."
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Jennette Walker

March 4, 2025

5  out of  5
rating by Jennette Walker
"Follow up on this review… my bill is what was related to me. A teenager in a household with an accident, was it expensive? Yes! Did Kailas give me every bit of the breakdown? Yes! He was absolutely up front and kind but matter of fact. I appreciate that 100 percent. Ric Hansen’s agency is very great. They are honest. Thank you for being my agency for almost 11 years now. I have been with Ric Hansen State for over 10 years now. Their staff is very courteous and extremely knowledgeable. I recently had an issue with my monthly bill and my agent Kailas, fixed the issue within a few days of my call. Needless to say I was very grateful. I highly recommend this agency."
We responded:
"Thank you for the great review. We are grateful for your business. Kailas strives to provide remarkable service to each of our clients and was happy to help resolve your situation."
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Melissa Worthington

February 24, 2025

5  out of  5
rating by Melissa Worthington
"We love statefarm insurance"
We responded:
"Thank you, Melissa! Your feedback means a lot to us, and we're committed to continuing to provide you with great service. If you ever have any questions or need assistance, feel free to reach out."