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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Xanthe Akey

December 10, 2025

1  out of  5
rating by Xanthe Akey
"My first experience with State Farm was at this agency with Sam, and unfortunately, it was very disappointing. Sam was extremely pushy and aggressive, calling and texting daily while I was shopping around. Although he offered the lowest premium and I decided to go with him, things quickly went downhill. Two months later, I noticed inaccurate billing. When I called Sam, he was standoffish and said he would email me. The email stated that, due to an underwriting decision, my rates had doubled. This happened because Sam failed to include previously disclosed information when submitting my policy to underwriting. I emailed Sam several times requesting a call back but never received a response. Then, two days later, I received a letter from the DMV stating my license would be suspended for lack of insurance. After calling the DMV, I learned State Farm had not submitted the legally required paperwork within the 10-day period after policy inception. Frustrated and unable to get help from Sam, I contacted another State Farm agency in town—Tish Olesky’s office. Lisa immediately corrected everything and even lowered my premium by nearly $300 per month while keeping the same coverages Sam had quoted. I still have never heard back from Sam, but I’m so glad I made the switch! My Mom and brother are switching as well."
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Mark Head

December 4, 2025

5  out of  5
rating by Mark Head
"Best price around and easy to deal with"
We responded:
"Thank you, Mark, for sharing your positive experience with us. We're delighted to hear that you found our prices competitive and appreciated the ease of working with our team. Your feedback is invaluable, and we're committed to maintaining the high standards that earned your trust."
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Tre Blakeney

October 16, 2025

5  out of  5
rating by Tre Blakeney
"Great experience"
We responded:
"Thank you, Tre, for sharing your positive experience with us. We're delighted to hear that you had a great experience. Your feedback is greatly appreciated and motivates us to continue providing excellent service. If there's anything else we can assist you with, feel free to let us know."
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Kate Mathis

October 15, 2025

5  out of  5
rating by Kate Mathis
"Always very quick at responding nothing has ever been a hassle can’t complain working with him and his team has been a pleasure."
We responded:
"Thank you, Kate, for sharing your positive experience. It's great to hear that our team's responsiveness and service have met your expectations. We appreciate your feedback and look forward to continuing to assist you with your insurance needs."
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Jose Santiago

October 14, 2025

5  out of  5
rating by Jose Santiago
"They always take care of me with a good service during all this years."
We responded:
"Thank you, Jose, for sharing your positive experience with us. It's wonderful to hear that you've consistently received good service over the years. Your feedback is greatly appreciated, and we're committed to continuing to provide the support you need."
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Linda Nolen

October 13, 2025

5  out of  5
rating by Linda Nolen
"I spoke to Sam and he was amazing! Made everything so easy and quick and we actually are saving $250.00 a month from what we have been paying for exact coverage. My daughter and son have now changed to them also!"
We responded:
"Thank you for sharing your experience with us. It's wonderful to hear that Sam was able to assist you so effectively and help you save on your coverage. We're delighted that your daughter and son have also chosen us for their insurance needs. Your feedback is greatly appreciated, and we're here to help whenever you need us."
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Albert M

August 12, 2025

5  out of  5
rating by Albert M
"Love this office! I have all of my insurance with them - auto, home and life! The front office lady is the best!"
We responded:
"Thank you so much for your kind words and for trusting us with your auto, home, and life insurance needs!"
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Scarlett

August 12, 2025

5  out of  5
rating by Scarlett
"Fantastic customer service! Very knowledgeable staff - answered all of my questions and pointed me in the right direction!"
We responded:
"Thank you, Scarlett, for sharing your positive experience with us! We're delighted to hear that our team was able to provide you with the knowledgeable service you deserve and help guide you in the right direction."
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Sharion Williams-Davis

August 6, 2025

5  out of  5
rating by Sharion Williams-Davis
"I'm glad to hear the praise of Ric & his team. However, the only time we hear from his office via text is to pay our bill but never help finding ways of lowering it. Thank you for the Christmas card, but if you have a minute to see if ANY discounts you may have skipped or overlooked that may apply to us, and apply them would be awesome. Thank you Rick, Ashley, Brittany, Nate & staff. G'ville."
We responded:
"Thank you for sharing your feedback. It's great to know you appreciate the team's efforts and the Christmas card. We understand the importance of finding ways to help manage your insurance costs. We'll make it a priority to review your account for any potential discounts or savings opportunities. Your satisfaction is important to us, and we're here to assist you with any questions or concerns you might have."
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Denver Boyd

July 15, 2025

2  out of  5
rating by Denver Boyd
"Not for Me"
We responded:
"Thanks for taking the time to leave a review. While we didn’t have much interaction, we were glad to help with your request to transfer to a closer office. If something didn’t meet your expectations, we always appreciate the opportunity to address it directly. Sometimes it’s just not the right fit, but if there’s any feedback you’d like to share to help us improve for future customers, we’d love to hear it."
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sanjay shirali

June 27, 2025

5  out of  5
rating by sanjay shirali
"Great service. Sam is fantastic and always helpful!! Sanjay"
We responded:
"Thank you for the review. Brittney brings great value to our policyholders and we are glad she was able to help."
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MisticEve

June 26, 2025

5  out of  5
rating by MisticEve
"All Pro. Best rates in Gainesville!"
We responded:
"Thank you for sharing your experience! We're delighted to hear that you found our rates to be the best in Gainesville. Your feedback is greatly appreciated, and we're here to assist you with any of your insurance needs."
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Denise Feiber

June 6, 2025

5  out of  5
rating by Denise Feiber
"Ric’s agency and staff are always responsive and have been for the many years we’ve been customers."
We responded:
"Thank you, Denise, for sharing your positive experience with Ric Hansen State Farm. I'm glad to hear we've met your expectations over the years. Your feedback is greatly appreciated!"
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Bruce Troll

April 18, 2025

5  out of  5
rating by Bruce Troll
"Ric Hansen state farm is a great office and there are always there to help you out! Highly recommend them. We have been with Ric for 20years now . He is a solid man !"
We responded:
"Thanks Bruce, we appreciate the review and look forward to continuing to serve your insurance needs!"
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Jason Sutherland

March 24, 2025

5  out of  5
rating by Jason Sutherland
"I just wanted to say thank you to Ashley for great customer service and super knowledgeable and helpful thought out the process. Would give more stars if possible thank you."
We responded:
"Thank you, Jason, for sharing your positive experience with Ashley. We're glad to hear that she provided you with great customer service and was helpful throughout the process. Your feedback is greatly appreciated, and we're glad to know you had such a positive experience."
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Valerie Corn

March 21, 2025

5  out of  5
rating by Valerie Corn
"Ashley was very knowledgeable, helpful and friendly. 10/10"
We responded:
"Thank you, Valerie, for sharing your 5-star review. We're so glad Ashley could provide you with knowledgeable, helpful, and friendly service. It's awesome to know you had such a positive experience."
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Sherrye Rac

March 19, 2025

5  out of  5
rating by Sherrye Rac
"Thank you Ashley for your excellent customer service. Looking forward to working with you in the future!"
We responded:
"Thank you, Sherrye, for sharing your positive experience with Ashley! We look forward to continuing to work with you in the future!"
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Dale Herban

March 19, 2025

5  out of  5
rating by Dale Herban
"The customer service is great, thanks Ashley!!"
We responded:
"Thank you, John, for your positive feedback for Ashley! It's great to hear that she provided you with excellent customer service. Your satisfaction is very important to us, and we appreciate you taking the time to share your experience."
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Derrick Voyles

March 19, 2025

5  out of  5
rating by Derrick Voyles
"Ashley was the greatest, very helpful and responsive."
We responded:
"Thank you, Derrick, for sharing your experience with us. It's awesome to hear that Ashley was very helpful and responsive during your interaction. We appreciate your feedback and are glad to know you had a positive experience. Your satisfaction is important to us, and we look forward to continuing to meet your insurance needs."
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Joseph Rac

March 19, 2025

5  out of  5
rating by Joseph Rac
"Thanks for the great customer service Ashley!"
We responded:
"Thank you, Joseph, for your kind words and 5-star rating. We're glad to hear that Ashley provided you with great customer service. Your feedback is greatly appreciated!"
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Beverly Meirick

March 18, 2025

1  out of  5
rating by Beverly Meirick
"Unfortunately Ric I'm not going to give you a very good review. Back in November I sent you an email regarding our policy for our Villa in OTOW. YOU NEVER RESPONDED. Not very good customer service"
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Cindy Polewaski

March 18, 2025

4  out of  5
rating by Cindy Polewaski
"My agent Sammy is always prompt and professional. My advise is to always research and ask ? Especially where coverage and liability claims are involved. State Farm is a big boy in the insurance industry. And pays it's claims."
We responded:
"Thank you, Cindy, for sharing your feedback. It's great to hear that Sam has been prompt and professional in assisting you. Your advice on researching and asking questions is valuable, especially when it comes to understanding coverage and liability claims. We appreciate your trust in Ric Hansen State Farm and are committed to providing reliable service. If you have any further questions or need assistance, feel free to reach out."
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Jennette Walker

March 4, 2025

5  out of  5
rating by Jennette Walker
"Follow up on this review… my bill is what was related to me. A teenager in a household with an accident, was it expensive? Yes! Did Kailas give me every bit of the breakdown? Yes! He was absolutely up front and kind but matter of fact. I appreciate that 100 percent. Ric Hansen’s agency is very great. They are honest. Thank you for being my agency for almost 11 years now. I have been with Ric Hansen State for over 10 years now. Their staff is very courteous and extremely knowledgeable. I recently had an issue with my monthly bill and my agent Kailas, fixed the issue within a few days of my call. Needless to say I was very grateful. I highly recommend this agency."
We responded:
"Thank you for the great review. We are grateful for your business. Kailas strives to provide remarkable service to each of our clients and was happy to help resolve your situation."
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Melissa Worthington

February 24, 2025

5  out of  5
rating by Melissa Worthington
"We love statefarm insurance"
We responded:
"Thank you, Melissa! Your feedback means a lot to us, and we're committed to continuing to provide you with great service. If you ever have any questions or need assistance, feel free to reach out."
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KIIDF

February 20, 2025

5  out of  5
rating by KIIDF
"Sam Henson was my agent and he had great customer service. Thanks again"
We responded:
"Thank you for your 5-star review recognizing Sam! We're grateful to hear you had a great experience working with him. Please let us know if we can assist you in the future."